Warranty

WARRANTY TERMS

STANDARD WARRANTY PERIODS

Darche will replace or repair any Darche product at its discretion that is subject to faulty manufacturing or workmanship including materials.

Category Period
Swags 3 Years
Maxtreme® Swags Lifetime
Roof Top Tents 3 Years
Tents 3 Years
Shelters 3 Years
Awnings / Walls / Annex 3 Years
Furniture 2 Years
Sleeping Gear 2 Years
Camp Gear 2 Years
Cooking 2 Years
Bags 2 Years
Camping Accessories 1 Year

EXCLUSIONS

The above warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure. For the Air-Volution swags and tents, this also excludes accidental puncture or piercing of air-poles.

CONSUMER RIGHTS

Our goods come with guarantees that cannot be excluded under New Zealand law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

* Due to our policy of continual product development, the specifications, colours and features may vary.

MAKING A WARRANTY CLAIM

To make a claim in relation to the above manufacturers warranty please ensure you retain your sales receipt of purchase. Please fill out the form below and we will be in touch with you shortly. If you require additional assistance, please phone 0800 327 243 or email warranty@darche.com.au to discuss and arrange your claim. Product subject to warranty will be sent to Darche, 75 Heyington Avenue, Thomastown, Victoria 3074 AUSTRALIA. All freight costs associated with return of product for assessment is payable by consumer.